Accessibility
Valley's mission is to provide superior banking services in a prompt, accurate and courteous manner and this includes maintaining a consistent and positive experience for those with disabilities. To accomplish these goals, Valley will provide the following services for the visually impaired:Upon reasonable request, statements, checks and commonly used documents will be provided in large 18 point font.
Magnifying readers are available in all branches, enabling the user to enhance the size of any document he/she is reading.
Statements are available in braille.
Branch staff members will be available to assist visually impaired customers to review all documents including Fannie Mae, Freddie Mac and HUD/FHA loan applications.
Branch staff members will inform customers what checks have been paid, separate funds in envelopes with different denominations according to customer requests and assist customers entering and exiting the branch.
All ATMs are equipped with audio and braille functionality.
Valley's website meets the standards promulgated by the Web Accessibility Initiative of the World Wide Web Consortium (WCAG 2.0) for Level AA conformance.
An accessibility information page is available to persons with visual impairments.
Valley representatives are available to assist individuals with impairments. Please call our local Customer Service Center at 1-800-522-4100 and select option 2 between the hours of 8:00 AM and 6:00 PM to reach a dedicated group of specialists to assist with your needs. If a representative is not available, messages will be returned the next business day.
Valley is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may call 973-305-8800, extension 4040 or email valleyjobs@valleynationalbank.com.